Senior Account Manager, Tech Start-up

About us:

Recommendations Technology is the latest trend in providing relevant, personal, real-time content to end users and Loomia's innovative technologies are leading the way! Our customers include: Time, Forbes, WSJ, PC World, Audible, InDemand, Harvard Business Publishing and many more! Loomia is committed to understanding our customer’s business goals, and guiding them in how recommendation & discovery technology can further these goals. Loomia Recommendations work in a vast array of domains, from articles and products, to images, audio and video.

About you:

You should be excited about what you do, have lots of potential for growth and take pride in your work. While we serve a number of big name customers we are all members of a hands-on team getting things done. You should work well with either C-level execs or our clients’ engineering teams. You will PROACTIVELY focus on understanding our customer’s needs, developing and executing plans to ensure customer success, and creating great relationships.

Responsibilities:

• Support the Sales team with assessments and engage in the sales process as needed (10%)
• Proactively manage the relationship upon deal closing, including deployment, renewals, upsells, and any service requests as they occur (25%)
• Create customer success plans that detail the customer’s goals and deployment, and diligently work with the customer and internal resources to execute the plans on time and on budget (25%)
• Work closely with marketing and sales to report back on customer success and impact customer targeting and prioritization (20%)
• Work closely with development and product management to ensure development efforts and roadmap meet present and future customer needs (20%)

Qualifications:

• Excited about the opportunity to grow with us
• Comfortable interacting with top tier customers and multiple points of contact
• Strong project management skills with proven success planning projects and executing the plan
• Responsiveness, diplomacy, capability to influence co-workers on all levels
• Outstanding written and verbal communication skills to create excellent relationships
• Able to handle stressful situations and deadline pressures with grace and calmness
• Minimum of 3-5 years experience in account management environments, ideally in enterprise SaaS or online advertising
• Bachelors degree, business or computer science, MBA a plus

Loomia offers competitive compensation packages, including salary, stock options, 401(k) plan, and full benefits. There’s also a bright, creative and productive office environment, fresh fruit in the kitchen, the Wii, and a great view on downtown San Francisco. More than that, you’ll appreciate the start-up world for its fast pace, high agility, and opportunity to make a real difference.

How to apply:
We want to get to know you! Send your resume and a cover letter, please include answers to the following questions:
*Why are you interested in us?
*What is it that you love about account management?
*What are you most proud of in terms of your previous work?
For more information about Loomia, please visit www.loomia.com.