Account Manager, SaaS Start-up

ReadWriteWeb recently said: Take a look at what Loomia is focusing on in 2009, which is an indicator of what media websites must do to ramp up this year.

Loomia's innovative technologies have caught a few eyes because we’re leading the way in content recommendations. Our customers include: Time, Forbes, WSJ, PC World, US News, Harvard Business Publishing and many more!

Are you passionate about customer service and operational excellence?
We are looking for an Account Manager who is organized, thorough, and will take pride in ensuring customer satisfaction. You will be the advocate for our clients, understand their needs, develop and execute plans to create customer success, and working diplomatically with cross-functional teams throughout the customer life-cycle. You are hands-on in your approach, yet have the experience and strategic vision to help us build out the Account Management department as we grow. This is not a sales role with deal closing, but a role that is post-sale focused.

Responsibilities:
• Support the Sales team with deployment assessments and engage in the sales process as needed (10%)
• Manage the relationship upon deal closing, including deployment, renewals, upsells, and any service requests as they occur (25%)
• Create customer success plans that detail the customer’s goals and deployment, and diligently work with the customer and internal resources to execute the plans on time and on budget (25%)
• Work closely with marketing and sales to report back on customer success and impact customer targeting and prioritization (20%)
• Work closely with development and product management to ensure development efforts and roadmap meet present and future customer needs (20%)

Qualifications:
• Well-rounded professional with strong customer service attitude, comfortable to interact with top tier customers and multiple points of contact
• Strong project management skills with proven success gathering requirements, planning the project and executing on the plan
• Responsiveness, diplomacy, capability to influence co-workers on all levels
• Outstanding written and verbal communication skills, computer skills, self-motivation and drive to make the customer successful
• Able to handle stressful situations and deadline pressures with grace and calmness
• Minimum of 3-5 years experience in account management environments, ideally in enterprise SaaS or online advertising
• Bachelors degree, business or computer science, MBA a plus

Loomia offers competitive compensation packages, including salary, stock options, 401(k) plan, and full benefits. There’s also a bright, creative and productive office environment, fresh fruit in the kitchen, the Wii, and a great view on downtown San Francisco. Even more than that, though, you’ll appreciate the start-up world for its fast pace, high agility, and opportunity to make a real difference.

How to apply:
We want to get to know you!
*Please send us a paragraph or two on why are you interested in this position and in our company.
*What is it that you love about account management?
*What are you most proud of in terms of your previous work?

For more information about Loomia, please visit www.loomia.com.